Warning Codes
For every user verification, we run a series of validations. One or more warnings may be generated if the validation fails to pass.
Document & OCR Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| DOCUMENT_BACK_MISSING | Back of document is missing | DECLINED |
| DOCUMENT_CROPPED | Document appears cropped | REVIEW |
| DOCUMENT_DAMAGED | Document appears damaged | REVIEW |
| DOCUMENT_EXPIRED | Document has expired | DECLINED |
| DOCUMENT_FACE_NOT_FOUND | No face found on document | REVIEW |
| DOCUMENT_FOUND_ON_INTERNET | Document found on the internet | REVIEW |
| DOCUMENT_FRONT_BACK_MISMATCH | Front and back of document do not match | REVIEW |
| DOCUMENT_FRONT_MISSING | Front of document is missing | DECLINED |
| DOCUMENT_FRONT_OR_BACK_MISSING | Front or back of document is missing | DECLINED |
| DOCUMENT_MINOR_DIGITAL_ARTIFACTS | Minor digital artifacts detected on document | APPROVED |
| DOCUMENT_NOT_FOUND | Document not found | DECLINED |
| DOCUMENT_PHOTO_OF_PHOTO | Document appears to be a photo of a photo | REVIEW |
| DOCUMENT_REQUIRES_REVIEW | Document requires manual review | REVIEW |
| DOCUMENT_TAMPERED | Document shows signs of tampering | DECLINED |
| DOCUMENT_TOO_FAR | Document is too far from camera | APPROVED |
| DOCUMENT_TYPE_MISMATCH | Uploaded document type does not match expected category | REVIEW |
| UNREADABLE_DOCUMENT | Document is unreadable | REVIEW |
| UNRECOGNIZED_DOCUMENT | Document type is unrecognized | REVIEW |
| UNABLE_TO_EXTRACT_DATA | Unable to extract data from document | REVIEW |
| UNABLE_TO_EXTRACT_DOCUMENT_METADATA | Unable to extract document metadata | APPROVED |
| INVALID_DOCUMENT_DETAILS | Document details are invalid | REVIEW |
| MISSING_DOCUMENT_DETAILS | Document details are missing | APPROVED |
| MISSING_DOCUMENT_NUMBER | Document number is missing | REVIEW |
| MISSING_EXPIRY_DATE | Expiry date is missing | REVIEW |
| MISSING_ISSUE_DATE | Issue date is missing | REVIEW |
| EXPIRY_AND_ISSUE_DATE_MISSING | Expiry and issue date are both missing | APPROVED |
| EXPIRY_DATE_MISSING_USING_ISSUE_DATE | Expiry date missing, using issue date instead | APPROVED |
| CHECK_DIGIT_FAILED | Document check digit validation failed | REVIEW |
| MRZ_DATA_MISMATCH | MRZ data does not match visual data on document | APPROVED |
| BLACK_WHITE_DOCUMENT | Document submitted is black and white | REVIEW |
| FAKE_ID | Document appears to be a fake ID | REVIEW |
| FEATURE_VERIFICATION_FAILED | Document feature verification failed | REVIEW |
| TEXT_FORGERY | Text forgery detected on document | REVIEW |
| IMAGE_FORGED_EDITED | Image appears forged or edited | REVIEW |
| ARTIFICIAL_IMAGE | Image appears artificially generated | REVIEW |
| ARTIFICIAL_TEXT | Text appears artificially generated | REVIEW |
| PRINTOUT_DETECTED | Document appears to be a printout | REVIEW |
| SCREEN_DETECTED | Document appears to be captured from a screen | REVIEW |
| GLARE_DETECTED | Glare detected on document image | REVIEW |
| IMAGE_TOO_BLURRY | Image is too blurry | REVIEW |
| IMAGE_TOO_SMALL | Image resolution is too small | REVIEW |
ID & Data Verification Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| ID_COUNTRY_MISMATCH | ID country does not match expected country | DECLINED |
| ID_DATA_MISMATCH | ID data does not match supplied data | APPROVED |
| ID_NOT_ALLOWED | ID type is not allowed | DECLINED |
| ID_NUMBER_NOT_VERIFIED | ID number could not be verified | DECLINED |
| ID_PREVIOUSLY_ATTEMPTED | ID has been used in a previous attempt | APPROVED |
| ID_PREVIOUSLY_SEEN | ID has been seen before | APPROVED |
| ID_TYPE_MISMATCH | ID type does not match expected type | APPROVED |
| INVALID_ID_NUMBER_SUPPLIED | Supplied ID number is invalid | DECLINED |
| MISSING_NAME | Name is missing | REVIEW |
| MISSING_BIRTH_DATE | Birth date is missing | APPROVED |
| MISSING_GENDER | Gender field is missing | APPROVED |
| MISSING_NATIONALITY | Nationality is missing | APPROVED |
| MISSING_PERSONAL_NUMBER | Personal number is missing | APPROVED |
| BIRTH_DATE_MISMATCH | Mismatch between supplied and extracted birth date | APPROVED |
| NAME_VERIFICATION_FAILED | Name verification failed | APPROVED |
Face & Liveness Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| FACE_AGE_MISMATCH | Face age does not match document age | APPROVED |
| FACE_ANGLE_TOO_LARGE | Face angle is too large | DECLINED |
| FACE_BLUR | Face image is blurred | DECLINED |
| FACE_COVERED | Face is covered or obstructed | DECLINED |
| FACE_CROPPED | Face is cropped out of image | DECLINED |
| FACE_DEEPFAKE | Deepfake face detected | REVIEW |
| FACE_EDITED | Face image has been edited | DECLINED |
| FACE_IDENTICAL | Face is identical to a previously seen face | REVIEW |
| FACE_LIVENESS_REVIEW_REQUIRED | Face liveness check requires manual review | REVIEW |
| FACE_LIVENESS_TOO_FAR_FROM_CAMERA | Face is too far from camera during liveness check | REVIEW |
| FACE_MISMATCH | Face does not match document photo | DECLINED |
| FACE_NOT_FOUND | No face detected in image | DECLINED |
| FACE_NOT_LIVE | Face does not pass liveness check | DECLINED |
| FACE_PHOTO_OF_PHOTO | Face image appears to be a photo of a photo | DECLINED |
| FACE_PREVIOUSLY_ONBOARDED | Face has been previously onboarded | APPROVED |
| FACE_TOO_CLOSE | Face is too close to camera | DECLINED |
| FACE_TOO_SMALL | Face is too small in image | DECLINED |
| MULTIPLE_FACES | Multiple faces detected in image | DECLINED |
| SELFIE_VIDEO_FRAUD | Fraud detected in selfie video | DECLINED |
| SELFIE_VIDEO_MISSING | Selfie video is missing | APPROVED |
| LOOKUP_FACE_NOT_FOUND | Face not found during lookup | DECLINED |
| LOW_FACE_SIMILARITY | Face similarity score is too low | REVIEW |
Address Verification Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| ADDRESS_DOCUMENTS_NOT_SAME | Documents not same | APPROVED |
| ADDRESS_DOCUMENT_ADDRESS_MISMATCH | Mismatch between address on document and supplied address | REVIEW |
| ADDRESS_DOCUMENT_DOCUMENT_EXPIRED | Address document has expired | REVIEW |
| ADDRESS_DOCUMENT_DOCUMENT_NOT_ISSUED_RECENTLY | Address document not issued recently | REVIEW |
| ADDRESS_DOCUMENT_MISSING_ADDRESS | Address missing from address document | REVIEW |
| ADDRESS_DOCUMENT_MISSING_NAME | Name missing from address document | REVIEW |
| ADDRESS_DOCUMENT_NAME_VERIFICATION_FAILED | Name verification failed on address document | REVIEW |
| ADDRESS_DOCUMENT_UNRECOGNIZED_DOCUMENT | Address document is unrecognized | DECLINED |
| ADDRESS_MISMATCH | Mismatch between supplied and extracted address | APPROVED |
| MISSING_ADDRESS | Address is missing | APPROVED |
| MISSING_POSTCODE | Postcode is missing | APPROVED |
| PO_BOX_DETECTED | PO Box detected in address | APPROVED |
| GEOLOCATION_MISMATCH | User geolocation does not match document | APPROVED |
Contact & Identity Data Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| EMAIL_ADDRESS_MISMATCH | Mismatch between supplied and extracted email address | APPROVED |
| EMAIL_NOT_FOUND | Email address not found | DECLINED |
| PHONE_NUMBER_MISMATCH | Mismatch between supplied and extracted phone number | APPROVED |
| PHONE_NUMBER_NOT_FOUND | Phone number not found | DECLINED |
AML & Background Check Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| AML_MATCH | AML screening returned a match | REVIEW |
| BACKGROUND_CHECK_ALERT | Background check returned an alert | REVIEW |
| AGE_UNDER_18 | User is under 18 years of age | REVIEW |
Network & Device Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| BOT_DETECTED | Bot activity detected | APPROVED |
| BROWSER_PREVIOUSLY_ATTEMPTED | Browser has been used in a previous attempt | APPROVED |
| IP_ADDRESS_PREVIOUSLY_ATTEMPTED | IP address used in a previous attempt | APPROVED |
| IP_ADDRESS_SUSPICIOUS | IP address is flagged as suspicious | REVIEW |
| TOR_DETECTED | TOR network usage detected | APPROVED |
| VPN_DETECTED | VPN usage detected | APPROVED |
| VIDEO_INJECTION_DETECTED | Video injection or tampering detected | DECLINED |
| VIRTUAL_CAMERA_DETECTED | Virtual camera or screen capture device detected | DECLINED |
| PRIVACY_SETTINGS_BLOCKED | Privacy settings prevented verification | APPROVED |
| SUSPICIOUS_USER_BEHAVIOUR | Suspicious user behaviour detected | REVIEW |
System & API Warnings
| Warning Code | Meaning | Default Decision |
|---|---|---|
| API_DATA_REQUIREMENTS_NOT_MET | Required API data not provided | DECLINED |
| CUSTOM_ERROR_CODE | Custom error code triggered | REVIEW |
| DATABASE_LOOKUP_ISSUE | Issue encountered during database lookup | REVIEW |
| LOOKUP_SOURCE_DOWN | Lookup source is unavailable | DECLINED |
Updated 15 days ago