Status Error Codes

For every verification, we run a series of third party APIs to do KYC, KYB, AML, phone number fraud detection etc. This series of steps is called a workflow. If for some reason a workflow fails, we set the status of that verification session as FAILED and give a reason for the failure under status_reasons. Following are the possible codes for those status_reasons

Status Reason CodeDescription
THIRD_PARTY_RESPONSE_ERRORUnable to parse third-party response.
DOCUMENT_NOT_SUPPORTEDThird Party API does not support given document.
COUNTRY_NOT_SUPPORTEDThird Party API does not support given country.
REGISTRY_NOT_AVAILABLEUnable to connect to a registry that we can normally service.
API_DATA_REQUIREMENTS_NOT_METMissing required fields to run the API.
WORKFLOW_CONFIG_ERRORWorkflow failed due to invalid workflow conditions.
REQUEST_TOO_LARGEThe request entity too large than limits defined by server.
CUSTOM_ERROR_CODEIn this case, a custom error message is returned explaining more details.