Warning Codes

For every user verification, we run a series of validations. One ore more warnings may be generated if the validation failed to pass.

Document and OCR Warnings

Warning CodeDescription
UNRECOGNIZED_DOCUMENTDocument not recognized.
UNREADABLE_DOCUMENTDocument not readable.
DOCUMENT_NOT_FOUNDDocument is not found in the uploaded image.
DOCUMENT_EXPIREDDocument is expired.
DOCUMENT_FRONT_BACK_MISMATCHDocument front and back does not belong to same person.
DOCUMENT_DAMAGEDThe document is damaged.
DOCUMENT_FRONT_MISSINGDocument front not detected in the document image.
DOCUMENT_BACK_MISSINGDocument back not detected in the document image.
DOCUMENT_CROPPEDDocument not fully in frame / cropped.
DOCUMENT_FACE_NOT_FOUNDCould not detect face in document image.

Document - Missing Fields

Warning CodeDescription
MISSING_EXPIRY_DATEDocument expiry date is missing or cannot be read.
MISSING_ISSUE_DATEDocument issue date is missing or cannot be read.
MISSING_BIRTH_DATEBirthday information is missing or cannot be read.
MISSING_DOCUMENT_NUMBERDocument number is missing or cannot be read.
MISSING_PERSONAL_NUMBERPersonal number or national ID number is missing or cannot be read.
MISSING_ADDRESSAddress is missing or cannot be read.
MISSING_POSTCODEPostcode is missing or cannot be read.
MISSING_NAMEGiven name or family name is missing or cannot be read.
MISSING_GENDERGender is missing or cannot be read.
MISSING_NATIONALITYNationality is missing or cannot be read.

Document - Mismatch between supplied fields and extracted/lookup data.

Warning CodeDescription
NAME_VERIFICATION_FAILEDMismatch between supplied user name and extracted/looked up name.
DOB_VERIFICATION_FAILEDMismatch between supplied birthday and extracted/looked up birthday.
ID_DATA_MISMATCHMismatch between supplied user data and data from third-party/government database.
DOCUMENT_TYPE_MISMATCHThe document type does not match with the input document type.
DOCUMENT_COUNTRY_MISMATCHThe document issue country does not match with the input country.

Document Anti-forgery Warnings.

Warning CodeDescription
DOCUMENT_PHOTO_OF_PHOTODocument appears to be a photo of a photo.
SCREEN_DETECTEDThe document image contains a screen, monitor or mobile device therefore is possibly a photo of a photo.
IMAGE_FORGED_EDITEDThe document image possibly contains forged elements which warrants a manual review or rejection.
FEATURE_VERIFICATION_FAILEDDocument features does not match with official document, the document could be fake, blurry or low resolution.
FAKE_IDThe document uploaded is a fake or sample document, not an authentic document.
DOCUMENT_FOUND_ON_INTERNETThe document image is found on the internet.
ARTIFICIAL_IMAGEDocument appears to be created artificially, not a naturally taken photo.
ARTIFICIAL_TEXTMost texts within the image appears to be created artificially.
TEXT_FORGERYPossible artificial text modification detected.
IMAGE_TOO_SMALLThe document image is too small.
GLARE_DETECTEDThe document image contains possible glare.
IMAGE_TOO_BLURRYThe document image is blurry.
CHECK_DIGIT_FAILEDThe document is not a valid document because it contains invalid check digit.
PRINTOUT_DETECTEDThe document image is a print out / photocopy of the original.
BLACK_WHITE_DOCUMENTThe document appears to be black & white photocopy.

Biometric Warnings

Warning CodeDescription
FACE_NOT_FOUNDCould not detect face in selfie image.
MULTIPLE_FACESMultiple faces detected in selfie image.
FACE_MISMATCHFace mismatch between document/government photo and selfie photo.
LOW_FACE_SIMILARITYLow face similarity between document/government photo and selfie photo.
FACE_IDENTICALSelfie photo appears to be the exact same photo as document photo.
FACE_NOT_LIVESelfie photo is not live.
FACE_PHOTO_OF_PHOTOSelfie photo appears to be a photo of a photo.
FACE_COVEREDSelfie photo appears to have hat or mask or glasses.
FACE_EDITEDSelfie photo edited using filters.
FACE_BLURSelfie photo is too blurry and should be retaken for improved accuracy.
FACE_TOO_CLOSESelfie photo is too close to the camera.
FACE_CROPPEDSelfie photo cropped / not completely visible.
FACE_TOO_SMALLThe relative proportion of face size in the image is too low.
FACE_ANGLE_TOO_LARGEFacial out-of-plane rotation angle is extremely large.

ID Number Warnings

Warning CodeDescription
ID_NUMBER_NOT_VERIFIEDThe given identity number could not be verified against a database.
INVALID_ID_NUMBER_SUPPLIEDThe given identity number is not in correct format.
LOOKUP_SOURCE_DOWNThe government/third-party lookup source is not available.
LOOKUP_FACE_NOT_FOUNDCould not find face image in government/third-party database.

AML/PEP Warnings

Warning CodeDescription
AML_MATCHPotential match from AML database.

IP Warnings

Warning CodeDescription
IP_ADDRESS_SUSPICIOUSClient request originated from a suspicious IP address.

User Behaviour

Warning CodeDescription
SUSPICIOUS_USER_BEHAVIOURDetected suspicious user behaviour.

Custom Error Code

Warning CodeDescription
CUSTOM_ERROR_CODEIn this case, a custom error message is returned explaining more details about the warning. This is used in case a warning happened which is not one of the above.