For every user verification, we run a series of validations. One ore more warnings may be generated if the validation failed to pass.
Warning Code | Description |
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UNRECOGNIZED_DOCUMENT | Document not recognized. |
UNREADABLE_DOCUMENT | Document not readable. |
DOCUMENT_NOT_FOUND | Document is not found in the uploaded image. |
DOCUMENT_EXPIRED | Document is expired. |
DOCUMENT_FRONT_BACK_MISMATCH | Document front and back does not belong to same person. |
DOCUMENT_DAMAGED | The document is damaged. |
DOCUMENT_FRONT_MISSING | Document front not detected in the document image. |
DOCUMENT_BACK_MISSING | Document back not detected in the document image. |
DOCUMENT_CROPPED | Document not fully in frame / cropped. |
DOCUMENT_FACE_NOT_FOUND | Could not detect face in document image. |
Warning Code | Description |
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MISSING_EXPIRY_DATE | Document expiry date is missing or cannot be read. |
MISSING_ISSUE_DATE | Document issue date is missing or cannot be read. |
MISSING_BIRTH_DATE | Birthday information is missing or cannot be read. |
MISSING_DOCUMENT_NUMBER | Document number is missing or cannot be read. |
MISSING_PERSONAL_NUMBER | Personal number or national ID number is missing or cannot be read. |
MISSING_ADDRESS | Address is missing or cannot be read. |
MISSING_POSTCODE | Postcode is missing or cannot be read. |
MISSING_NAME | Given name or family name is missing or cannot be read. |
MISSING_GENDER | Gender is missing or cannot be read. |
MISSING_NATIONALITY | Nationality is missing or cannot be read. |
Warning Code | Description |
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NAME_VERIFICATION_FAILED | Mismatch between supplied user name and extracted/looked up name. |
DOB_VERIFICATION_FAILED | Mismatch between supplied birthday and extracted/looked up birthday. |
ID_DATA_MISMATCH | Mismatch between supplied user data and data from third-party/government database. |
DOCUMENT_TYPE_MISMATCH | The document type does not match with the input document type. |
DOCUMENT_COUNTRY_MISMATCH | The document issue country does not match with the input country. |
Warning Code | Description |
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DOCUMENT_PHOTO_OF_PHOTO | Document appears to be a photo of a photo. |
SCREEN_DETECTED | The document image contains a screen, monitor or mobile device therefore is possibly a photo of a photo. |
IMAGE_FORGED_EDITED | The document image possibly contains forged elements which warrants a manual review or rejection. |
FEATURE_VERIFICATION_FAILED | Document features does not match with official document, the document could be fake, blurry or low resolution. |
FAKE_ID | The document uploaded is a fake or sample document, not an authentic document. |
DOCUMENT_FOUND_ON_INTERNET | The document image is found on the internet. |
ARTIFICIAL_IMAGE | Document appears to be created artificially, not a naturally taken photo. |
ARTIFICIAL_TEXT | Most texts within the image appears to be created artificially. |
TEXT_FORGERY | Possible artificial text modification detected. |
IMAGE_TOO_SMALL | The document image is too small. |
GLARE_DETECTED | The document image contains possible glare. |
IMAGE_TOO_BLURRY | The document image is blurry. |
CHECK_DIGIT_FAILED | The document is not a valid document because it contains invalid check digit. |
PRINTOUT_DETECTED | The document image is a print out / photocopy of the original. |
BLACK_WHITE_DOCUMENT | The document appears to be black & white photocopy. |
Warning Code | Description |
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FACE_NOT_FOUND | Could not detect face in selfie image. |
MULTIPLE_FACES | Multiple faces detected in selfie image. |
FACE_MISMATCH | Face mismatch between document/government photo and selfie photo. |
LOW_FACE_SIMILARITY | Low face similarity between document/government photo and selfie photo. |
FACE_IDENTICAL | Selfie photo appears to be the exact same photo as document photo. |
FACE_NOT_LIVE | Selfie photo is not live. |
FACE_PHOTO_OF_PHOTO | Selfie photo appears to be a photo of a photo. |
FACE_COVERED | Selfie photo appears to have hat or mask or glasses. |
FACE_EDITED | Selfie photo edited using filters. |
FACE_BLUR | Selfie photo is too blurry and should be retaken for improved accuracy. |
FACE_TOO_CLOSE | Selfie photo is too close to the camera. |
FACE_CROPPED | Selfie photo cropped / not completely visible. |
FACE_TOO_SMALL | The relative proportion of face size in the image is too low. |
FACE_ANGLE_TOO_LARGE | Facial out-of-plane rotation angle is extremely large. |
Warning Code | Description |
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ID_NUMBER_NOT_VERIFIED | The given identity number could not be verified against a database. |
INVALID_ID_NUMBER_SUPPLIED | The given identity number is not in correct format. |
LOOKUP_SOURCE_DOWN | The government/third-party lookup source is not available. |
LOOKUP_FACE_NOT_FOUND | Could not find face image in government/third-party database. |
Warning Code | Description |
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AML_MATCH | Potential match from AML database. |
Warning Code | Description |
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IP_ADDRESS_SUSPICIOUS | Client request originated from a suspicious IP address. |
Warning Code | Description |
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SUSPICIOUS_USER_BEHAVIOUR | Detected suspicious user behaviour. |
Warning Code | Description |
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CUSTOM_ERROR_CODE | In this case, a custom error message is returned explaining more details about the warning. This is used in case a warning happened which is not one of the above. |