Document Insights
Automated authenticity and content checks for supporting documents
Document Insights is the part of the AI Document Agent that evaluates the supporting documents a user or business uploads during verification — for example a proof of address, utility bill, bank statement, or business registration document. For each document it produces an overall decision (APPROVED, REVIEW, or DECLINED) together with the specific warnings, extracted data, and risk indicators behind that decision.
Product Overview
Supporting documents are one of the easiest things for a bad actor to manipulate — a genuine file can be edited, recreated, screenshotted, or flattened into an image to hide changes. At the same time, the details on a document need to actually match what the applicant told you.
Document Insights automates both checks. It inspects each uploaded document for signs of manipulation and reads its contents to confirm the document is what it claims to be and that its data lines up with the supplied information — returning a single, explainable decision your team can act on.
How It Works
Every document is assessed along two dimensions:
- Is the document authentic? An automated document-fraud check inspects the file's structure, metadata, content-version differences, and rendering signatures for signs that the document was tampered with, recreated, screen-captured, or converted to an image — i.e. that it is no longer a genuine, unaltered original.
- Does its content check out? An extraction and validation step reads the document's data, confirms the document type, applies any validation rules configured on your template, and compares the extracted fields (name, address, dates, IDs, and so on) against the data supplied for the verification.
What Document Insights Returns
- An overall document result (
APPROVED,REVIEW, orDECLINED) reflecting the most severe signal found. - Warning codes describing each issue detected, split into document-authenticity signals and data & validation signals.
- Extracted data — the fields read from the document.
- Risk indicators that highlight authenticity and content concerns for reviewers.
Automated Decisioning
Document Insights returns an overall document result that reflects the most severe warning-level decision raised on the document:
| Result | Description |
|---|---|
| Approved | No warning raised a blocking decision — any warnings present default to approve. |
| Review | One or more warnings warrant a manual check (for example, the document was converted to an image). |
| Declined | A warning indicates a serious authenticity issue, such as signs of tampering or recreation. |
Each individual warning also carries its own default decision (see the warning tables below). These defaults are a starting point — on any template you can configure the decision applied to each warning code to match your risk tolerance. Some warnings (such as certain field mismatches) default to APPROVED, so an approved result does not necessarily mean every extracted field matched the supplied data.
Warning Codes
The full list of warnings Document Insights can raise, along with each warning's default decision, is documented alongside the other verification warnings:
Updated about 6 hours ago