Assign Ticket Reviewer

post

https://api-sandbox.aiprise.com/api/v1/tickets/{ticket_id}/assign

Assign a ticket to a reviewer in your company by email, or remove the current reviewer.

Only the reviewer changes. The ticket keeps its status and review queue, and resolved tickets can be reassigned too. When the reviewer changes, AiPrise records the change in the activity trail and sends a TICKET_REVIEWER_UPDATE event to the events callback URL, if one is set.

If the ticket already has that reviewer, nothing changes and the response has updated: false.

Requires ticket management to be enabled for your company. Limited to 60 requests per minute per API key.

Recent Requests

Time	Status	User Agent
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Responses

200The ticket after the request. updated is false when the ticket already had this reviewer.

400Bad Request. The body is not a JSON object, assignee_email is missing, assignee_email is not a non-empty string or null, or the email does not belong to an active user in your company. An email that does not exist, belongs to an inactive user or belongs to another company gets the same message.

401Unauthorized. The API key is missing or invalid.

403Forbidden. Ticket management is not enabled for your company, the company's trial period has expired, or the API key is not associated with a company.

404Not Found. No ticket with this ID exists in your company. A ticket that belongs to another company gets the same response.